File a dispute with a licensee, seek assistance with self-exclusion across all licensee sites, learn more about responsible gaming.
Welcome to Anjouan Gaming’s Player Support page. At Anjouan Gaming, we are committed to ensuring a safe, fair, and transparent online gaming environment. As the official regulatory authority for Internet Gaming Licenses on the Autonomous Island of Anjouan, we strive to protect players’ rights and promote responsible gaming practices. Below, you’ll find information about the support services we offer to help you address any concerns or disputes you may encounter.
Support Services
1. Dispute Resolution
If you have a dispute with a licensed online casino or betting site that holds an Anjouan Gaming License, we’re here to help. Our Player Support team acts as a neutral third-party, assessing disputes related to account management, payments, game fairness, bonus terms, and other service concerns.
To initiate a dispute resolution process, please follow these steps:
- Contact the operator’s support team directly and allow them the opportunity to resolve the issue.
- If you are unsatisfied with the operator’s response, submit a dispute form to Anjouan Gaming, detailing your complaint and providing any relevant documentation.
Our team will carefully review the information provided and work towards a fair outcome. Please note that the decision by Anjouan Gaming is final and binding.
2. Responsible Gaming Support
Anjouan Gaming supports responsible gaming and is dedicated to protecting players from problem gambling. If you or someone you know needs assistance, our Player Support page provides resources and information to help you stay in control.
Key responsible gaming services include:
- Self-Exclusion: Players can request self-exclusion from licensed operators to limit access to gaming services.
- Time and Spending Limits: We encourage licensed operators to provide options for players to set personal limits on deposits, wagers, and gaming time.
- Referral to Support Organizations: We can guide you to reputable organizations offering help and support for responsible gaming.
For self-exclusion requests, please contact the operator directly. Licensed operators are required to report self-exclusion requests to Anjouan Gaming within 1 working day.
3. License Verification
To ensure transparency and player safety, we provide a public register where players can verify the license status of any online gaming operator licensed by Anjouan Gaming. You can access the register here: https://anjouangaming.com/license-register/
This register allows you to confirm that you are playing on a reputable and regulated site, giving you peace of mind regarding security, fairness, and compliance.
4. Reporting Concerns
If you come across any unethical practices, unauthorized websites, or non-compliance by an Anjouan-licensed operator, please notify us. Our Compliance Team will review the report and take appropriate action to safeguard the integrity of the online gaming ecosystem.
To report a concern, contact us directly at [email protected] with detailed information.
How to Contact Player Support
If you have questions, need assistance, or wish to submit a dispute, our Player Support team is here for you. Please reach out via email at [email protected], and a representative will respond as soon as possible.
Anjouan Gaming is committed to fostering a fair and enjoyable gaming experience. Thank you for placing your trust in us and our licensed operators. If you need any assistance, don’t hesitate to contact our Player Support team.