Compliance Reporting
Reports concerning potential breaches of licence conditions or regulatory requirements may be submitted to the Authority for review.
◆ The Authority accepts reports from third parties identifying potential regulatory concerns regarding licensed operators. Reports are assessed against the Authority’s regulatory framework to determine whether further action is warranted.
Reportable Concerns
The Authority will consider reports that identify potential breaches of licence conditions or regulatory requirements, including:
- Failure to maintain a compliant complaints handling process
- Failure to observe dispute resolution requirements
- Refusal to participate in alternative dispute resolution where required
- Breaches of responsible gaming obligations
- Misrepresentation of licensing status
- Other breaches of licence conditions or regulatory standards
How to Submit a Report
All reports must be submitted through the Authority’s official contact form. Reports must be provided in English and should include sufficient detail to enable the Authority to assess the matter, including the name of the licensed operator, a description of the concern, and any supporting evidence.
What to Expect
The Authority reviews all reports received and determines whether the matter falls within its regulatory scope. The Authority is not obligated to disclose the outcome of its review or any action taken in response to a report. Reports that do not identify a potential breach of licence conditions or regulatory requirements may not be actioned.
Important
The Authority does not adjudicate private commercial disputes between operators and third parties. Reports that do not allege a breach of licence conditions or regulatory requirements may not be reviewed. The Authority does not provide legal advice or act as a dispute resolution body.