All disputes with an Operator whether they be about a deposit, a payout, a blocked account, any delay, and so on, should first be taken up directly with the Operator. If no resolution is found, the matter, depending on the details of the dispute, may be escalated using the link below. Doing so indicates and confirms your agreement to and acceptance of the terms and conditions of the complaint handling. When using this process you will be given the opportunity to present any information regarding your claim, we will then also provide the operator with the opportunity to respond. Once both parties have provided their information regarding the claim, we will review and make a determination. Parties accept that the outcome of our decision in the matter is final and forfeit the right to take the other party to court. Note, all information and communications must be in English
Only once we receive all of the information and supporting documentation can we initiate our evaluation of the claim/dispute and if appropriate the dispute process. Incomplete claims will not be considered.
You must accept the Dispute Terms & Conditions in order to proceed and file your dispute.