Authorized ADR Providers
The Authority maintains a list of approved Alternative Dispute Resolution providers authorized to handle complaints between players and licensed operators.
◆ All licensed operators under Anjouan Gaming are required to engage one or more Alternative Dispute Resolution (“ADR”) providers approved by the Authority. These providers deliver an independent and impartial mechanism for the resolution of disputes between players and licensed operators where direct resolution has not been achieved.
Purpose and Scope
ADR ensures that players have access to a fair, transparent, and independent review process. All approved ADR providers must meet the standards prescribed by the Authority, including demonstrable independence, procedural fairness, and operational transparency..
Players must first submit their complaint directly to the licensed operator via the operator’s license validator page and allow the operator’s internal complaints procedure to run its course. Operators are required to make every reasonable effort to resolve complaints within the prescribed timeframe of 30 days.
Where a complaint remains unresolved after completion of the operator’s internal process, the player may escalate the matter to an ADR provider approved by the Authority. The cost of such ADR proceedings shall be borne by the licensed operator, in accordance with Anjouan Gaming requirements..
Approved Providers
The following providers are currently approved by the Authority to handle disputes between players and licensed operators. Select a provider below for contact details and further information.
| Provider |
|---|
| EGIS ADR |
| iGaming ADR |
| CADRE B.V. |
EGIS ADR is an independent dispute resolution provider specializing in online gaming disputes within the Anjouan jurisdiction.
Contact
EGIS ADR
FULL LEGAL ADDRESS
City, State, Country
Email: [email protected]
Fees
No fees are charged to consumers. Licensed operators are charged on a case-by-case basis.
Languages
Complaints must be submitted in English.
Sectors
Remote (all sectors).
Procedure
The procedure can be conducted as a written procedure.
Outcome
The outcome is non-binding.
Grounds for Refusal
The ADR provider may refuse to deal with a dispute where:
- The player has not attempted to resolve the matter directly with the operator
- The dispute is frivolous or vexatious
- The dispute is being or has previously been considered by another ADR provider or court
- The complaint was not submitted within 12 months of the operator notifying the player it could not resolve the matter
iGaming ADR is an independent dispute resolution provider specializing in online gaming disputes within the Anjouan jurisdiction.
Contact
iGaming ADR
FULL LEGAL ADDRESS
City, State, Country
Email: [email protected]
Fees
No fees are charged to consumers. Licensed operators are charged on a case-by-case basis.
Languages
Complaints must be submitted in English.
Sectors
Remote (all sectors).
Procedure
The procedure can be conducted as a written procedure.
Outcome
The outcome is non-binding.
Grounds for Refusal
The ADR provider may refuse to deal with a dispute where:
- The player has not attempted to resolve the matter directly with the operator
- The dispute is frivolous or vexatious
- The dispute is being or has previously been considered by another ADR provider or court
- The complaint was not submitted within 12 months of the operator notifying the player it could not resolve the matter
CADRE B.V. is an independent dispute resolution provider specializing in online gaming disputes within the Anjouan jurisdiction.
Contact
CADRE B.V.
FULL LEGAL ADDRESS
City, State, Country
Email: [email protected]
Fees
No fees are charged to consumers. Licensed operators are charged on a case-by-case basis.
Languages
Complaints must be submitted in English.
Sectors
Remote (all sectors).
Procedure
The procedure can be conducted as a written procedure.
Outcome
The outcome is non-binding.
Grounds for Refusal
The ADR provider may refuse to deal with a dispute where:
- The player has not attempted to resolve the matter directly with the operator
- The dispute is frivolous or vexatious
- The dispute is being or has previously been considered by another ADR provider or court
- The complaint was not submitted within 12 months of the operator notifying the player it could not resolve the matter
Important
Players must first attempt to resolve any dispute directly with the licensed operator before escalating to an ADR provider. ADR providers will not consider complaints where the operator’s internal complaints process has not been followed.