Dispute Information · Responsible Gaming · License Verification · Reporting Concerns
Welcome to the Player Support page of Anjouan Gaming.
Anjouan Gaming is the official authority responsible for the regulation and supervision of Internet Gaming License holders on the Autonomous Island of Anjouan. Our role is to establish and enforce regulatory standards, promote player protection, and ensure that licensed operators maintain fair and transparent practices.
Anjouan Gaming does not act as a mediator, arbitrator, or party to player–operator disputes. Disputes must be resolved directly between players and licensed operators or, where necessary, through approved Alternative Dispute Resolution (ADR) providers.
Support Services
1. Player–Operator Disputes
Licensed operators are responsible for handling and resolving player complaints in a timely, fair, and transparent manner.
Dispute Process
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Direct Resolution with the Operator
Players must first submit their complaint directly to the licensed operator using the “Submit a Complaint” form available through the operator’s site seal.
Operators are required to make reasonable efforts to resolve disputes within thirty (30) calendar days from the date the complaint is received. -
Escalation to Alternative Dispute Resolution (ADR)
If a dispute cannot be resolved within the 30-day period, or if no mutually acceptable resolution is reached, the player may escalate the matter to an independent ADR provider. Participation in ADR is mandatory for all Anjouan Gaming–licensed operators. Operators must cooperate fully with ADR proceedings and comply with any binding or non-binding determinations, as applicable under the ADR provider’s rules.
Role of Anjouan Gaming
Anjouan Gaming:
- Does not investigate individual disputes
- Does not mediate or adjudicate complaints
- Does not issue rulings on player claims
Our role is limited to ensuring that licensed operators:
- Maintain effective internal complaints procedures
- Observe the 30-day resolution requirement
- Participate in approved ADR mechanisms when required
Failure by an operator to comply with these obligations may constitute a regulatory breach and may result in supervisory or enforcement action.
2. Responsible Gaming Support
Anjouan Gaming supports responsible gaming and requires all licensed operators to implement player protection measures designed to reduce gambling-related harm.
Available responsible gaming tools include:
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Self-Exclusion
Players may request self-exclusion directly through the relevant operator’s site seal, restricting access to that operator’s services. -
Player Controls
Licensed operators are encouraged to offer tools allowing players to set limits on deposits, wagers, and time spent gaming. -
Support Resources
Players may be directed to independent organizations offering professional support for gambling-related concerns.
All self-exclusion requests must be submitted via the relevant operator’s site seal as seen below
3. License Verification
To promote transparency, Anjouan Gaming maintains a public register of licensed operators.
The license register is available at:
https://anjouangaming.com/license-register/
Players are encouraged to verify an operator’s license status before engaging in any gaming activity.
Operators and/or Domains/URLs not listed in the register are not authorized, licensed or supervised by Anjouan Gaming.
4. Reporting Regulatory Concerns
While Anjouan Gaming does not intervene in individual disputes, we welcome reports concerning regulatory non-compliance, including:
- Failure to maintain a complaints process
- Failure to observe the 30-day dispute resolution requirement
- Refusal to participate in ADR
- Breaches of licensing conditions
Regulatory concerns may be reported to:
[email protected]
All reports are reviewed by our Compliance Team and may result in supervisory or enforcement action where appropriate.